Help Centre
Frequently Asked Questions
Find answers about personalisation, orders, delivery, payments and returns at Think Gifts.
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Orders & Personalisation
Can I preview my design before placing an order?
Yes. Review the preview carefully before adding the product to your cart. Check names, spelling, colours, placement and selected options before completing your order.
Can I change my design after placing an order?
Contact us as soon as possible with your order number. Changes may be possible before production begins, but cannot be guaranteed once the item has entered production.
What file format should I upload?
A clear, high-resolution PNG or JPG usually gives the best result. A transparent PNG is recommended for logos or artwork that should appear without a background.
Will the printed colours exactly match my screen?
We aim for a close match, but screens display colours differently. Small variations can also occur because of the product material, printing method and lighting.
Delivery & Tracking
How long does delivery usually take?
Delivery time depends on the product, personalisation, quantity and destination. The estimated timeline will be shown at checkout or confirmed by our team.
How can I track my order?
When tracking becomes available, the details will be shared using the contact information provided with your order. Contact us with your order number if you need an update.
Can you deliver by a specific date?
Tell us your required date before ordering. Availability depends on the product, quantity, delivery location and current production schedule.
Do you offer express or international delivery?
Availability depends on the item and destination. Contact our team before ordering so we can confirm the available delivery options, timing and charges.
Payments & Gift Services
What payment methods do you accept?
The currently available payment methods are displayed securely during checkout. Select the option that works best for you before completing the order.
How are delivery charges calculated?
Charges depend on the delivery location, order size and delivery method. The applicable amount will be shown at checkout or confirmed by our team.
Do you offer gift wrapping?
Gift wrapping may be available for selected products. Check the product options or contact us before ordering to confirm the available presentation choices.
Are bulk-order discounts available?
Bulk pricing may be available depending on the product, quantity and personalisation requirements. Send us the details for a tailored quotation.
Returns & Support
What is your return policy?
Return eligibility depends on the product, whether it was personalised and the reason for the request. Contact us promptly with your order number so the case can be reviewed.
What should I do if my order arrives damaged?
Contact us as soon as possible with your order number and clear photographs of the item and packaging. Our team will review the issue and explain the next step.
Do your products include a warranty?
Warranty coverage varies by product. Contact us with the product name and order number so we can confirm the coverage and available support.
Do you handle corporate gifting orders?
Yes. We can help with corporate gifts, bulk quantities and personalised requirements. Share your quantity, budget and required date so our team can prepare suitable options.
Need more help?
Still have questions?
Can’t find the answer you’re looking for? Get in touch with our team and we’ll help.